Marga (VA)

Why did you decide to apply and work with us?

I came across their job post while actively searching for a full-time position aligned with my previous experience. Having previously worked for a publishing company, the name “Young Publisher” immediately grabbed my attention and sparked my curiosity about the company.

As I read through the job description for the Virtual Assistant and Customer Support position, I realized it was an ideal match for my skills and interests. The chance to utilize my customer service skills while also handling various administrative tasks was precisely what I sought in my next role.

The offered salary met my expectations, providing additional motivation to pursue this opportunity.

Young Publisher’s approachability and easy communication left a strong impression on me, and it played a significant role in my decision to consider this job opportunity.

Since the day I applied, I have been genuinely excited about the prospect of joining the Young Publisher team and making valuable contributions to the company’s growth and success.

Did the job meet or exceed your expectations (and in what way)?

As a newcomer to Young Publisher, having started my journey just two months ago, I am satisfied with my work and the overall environment. I feel valued and appreciated as both the management and my team members are open to new ideas and inputs.

My role as a Virtual Assistant and Customer Support is thrilling and fulfilling. Each day brings new challenges, from delivering exceptional customer service to handling various administrative tasks, making the work engaging and enjoyable.

I particularly appreciate the supportive and respectful nature of everyone in the organization, creating a positive and welcoming ambiance that makes me feel like an integral part of the team.

I am genuinely pleased with my decision to join Young Publisher, and I am excited to continue my journey with the company and contribute to its ongoing success.

What are the most valuable things you’ve learned since you started?

During my two-month journey with Young Publisher, I’ve embraced the importance of clear and open communication.

Providing exceptional customer service is a core aspect of my role. Understanding and meeting customers’ needs, resolving issues, and ensuring a positive experience have been my priorities.

I’ve learned to be open to changes and embrace new practices, which has made me more adaptable.

Collaborating with my team members has shown me the power of teamwork. Together, we achieve more significant results.

Each setback or mistake has become an opportunity for learning and improvement.

Nurturing professional relationships with colleagues has taught me the significance of trust and respect in building lasting partnerships.

This journey with Young Publisher has equipped me with valuable skills and knowledge that I will carry forward in my career.

How did this job help you develop your skills?

This job has helped me enhance my skills in several ways.

It has refined my communication skills. Dealing with various inquiries and resolving issues required me to be clear, concise, and empathetic in my responses.

The role has significantly improved my time management skills. Balancing multiple tasks as a Virtual Assistant and Customer Support necessitated efficient organization and prioritization to meet deadlines while maintaining quality.

Young Publisher, so far, has been an enriching journey that continues to contribute to my personal and professional growth.

How would you describe the work environment? 

The work environment at Young Publisher can be best described as supportive, collaborative, and positive. It fosters a culture of open communication and encourages employees to express their ideas and opinions freely. The founders and team members are approachable, making everyone feel valued and appreciated.

Collaboration is encouraged, and individuals are empowered to contribute their unique skills and perspectives to projects.

Respect and professionalism are fundamental values, creating a respectful and inclusive atmosphere where everyone feels comfortable and supported.

The work environment at Young Publisher inspires motivation and enthusiasm among employees, making it a great place to work and grow professionally.

What do you like best about this job? 

I appreciate that the company provides recognition and rewards to boost motivation for exceptional performance. Being acknowledged for my contributions and efforts encourages me to strive for excellence in my role.

Young Publisher’s emphasis on maintaining a healthy work-life balance is commendable. The company recognizes the importance of employee well-being.

With the combination of working independently when needed and receiving support when necessary, along with recognition for outstanding performance and a focus on work-life balance, I feel valued and motivated to excel in my role.

This job provides an ideal environment for personal growth and enables me to contribute positively to the company’s continued success.

I am grateful to be part of a company that values its employees and strives for their well-being and professional development.

What would you improve and why?

Providing more regular updates on what’s currently happening within the company, such as new product additions, updates to resources, or any other relevant changes, can be incredibly beneficial.

Timely updates are a small but crucial aspect that can contribute to a more efficient and informed workplace, ultimately leading to greater success and customer satisfaction.

Is there anything you miss and if so, what is it? 

Having worked remotely for an extended period, I find myself missing team building events and company gatherings the most. The sense of connection that these events foster is something I long for in the virtual work environment.

Which is your favorite part of the work process?

I truly enjoy every aspect of my work. My favorite part is the ability to juggle different tasks, ranging from customer support to administrative duties.

It keeps my day fresh and engaging, allowing me to utilize a wide range of skills.

The constant shifts between responsibilities make the work exciting and fulfilling.

What do you think are the most important abilities for this job? 

The best ability for the job of a Virtual Assistant and Customer Support is effective communication.

Clear and empathetic communication is crucial for interacting with customers and colleagues, understanding their needs, and resolving inquiries efficiently.

If you ever start getting bored, what new challenge would you be up for?

Creating social media visual content is an exciting challenge that I am highly enthusiastic about.

In my previous experience, I used to design social media graphics, posts, and informative infographics, all tailored specifically for the company’s diverse social media platforms.

I derive immense joy and satisfaction from crafting visually appealing content.

The opportunity to work on visual content allows me to unleash my creativity, and it aligns perfectly with my personal interests.

I have a passion for food and love cooking, so creating content related to culinary delights would be particularly exciting and fulfilling for me.

This role not only allows me to showcase my design skills but also lets me combine my personal interests with my professional work.